Shipping policy
Shipping & Delivery Policy — Stravian Labs
Last updated: 9 September 2026
1. Where we ship
We currently ship across India to serviceable PIN codes. We do not ship internationally at this time. If your PIN code is not serviceable, we will inform you and refund any prepaid amount.
2. Shipping charges
- Free delivery on all prepaid orders. There is no minimum order value.
- Cash on Delivery (COD): a flat ₹100 per order towards handling and delivery, added at checkout.
- Payment for prepaid orders is made online at checkout.
- All prices are in INR and inclusive of GST (MRP model).
3. Dispatch & delivery time
- Orders are typically dispatched within 1–2 business days of order confirmation.
- Estimated delivery is 3–7 business days depending on your location; metro cities are usually faster than remote areas.
- You will receive tracking details via SMS/WhatsApp/email once your order ships.
4. Courier partners
We ship through reputed third-party courier/logistics partners. Once handed over, delivery timelines depend on the courier network.
5. Delays
We are not liable for delays caused by events beyond our control (force majeure) — weather, strikes, regional restrictions, courier disruptions, or incorrect/incomplete address provided by you. We will help track and resolve wherever possible.
6. Delivery attempts & RTO
Couriers typically attempt delivery 2–3 times. If undelivered due to unavailability, refusal, or incorrect address, the order returns to us; see our Return, Refund & Cancellation Policy for re-ship/refund options.
7. Contact
Delivery queries: care@stravianlabs.in · WhatsApp +91 81041 19911.
