Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy — Stravian Labs

Last updated: 15 August 2026

Stravian Labs (B100X Nutraceuticals LLP) sells health supplements and nutraceuticals — a consumable, food-category product. For your safety and hygiene, and because these products are ingestible and tamper-evident, they are non-returnable and non-exchangeable once delivered, except in the specific cases below. This is disclosed here at the pre-purchase stage in line with the Consumer Protection (E-Commerce) Rules, 2020.

1. Non-returnable category

Being a food/nutraceutical product, we cannot accept returns or exchanges for change of mind, wrong product selection, dislike of taste/flavour, or a product that has been opened, used or its seal broken. This protects every customer from receiving a previously handled consumable.

2. When we WILL replace or refund

We stand fully behind quality. You are eligible for a free replacement or refund if, on delivery, the product is:

  • Damaged or leaking in transit;
  • Defective or of substandard quality;
  • Wrong item (different from what you ordered);
  • Expired or with insufficient shelf life; or
  • Tampered / seal broken on arrival.

(As required by law, we do not refuse refunds/replacements for defective, deficient, spurious, or misrepresented goods.)

How to claim

  • Report within 48 hours of delivery to care@stravianlabs.in or WhatsApp +91 81041 19911, with your order number and clear photos (and ideally an unboxing video) showing the issue.
  • Do not consume the product. Keep the item and packaging until the claim is resolved.
  • Once verified, we will arrange a replacement or a refund to your original payment method.

3. Order cancellation

  • You may cancel or modify your order free of charge any time before it is dispatched — contact us on WhatsApp/email quickly with your order number.
  • Once an order has been shipped, it cannot be cancelled (see non-returnable above).
  • We may cancel an order (with full refund) in cases of stock unavailability, pricing errors, suspected fraud, or delivery being unserviceable to your area.

4. Refund timelines

Approved refunds are initiated to the original payment method within 5–7 business days of claim approval. The time for the amount to reflect depends on your bank/payment provider. Prepaid orders are refunded to source; any eligible COD refunds are made via bank transfer/UPI to details you provide.

5. Failed / undelivered / RTO

If a shipment is returned to us undelivered (wrong/incomplete address, repeated unavailability, or refusal to accept), we will contact you to re-ship (charges may apply) or refund the product value after deducting applicable to-and-fro shipping costs.

6. Contact

care@stravianlabs.in · WhatsApp +91 81041 19911 · Mon–Sat, 10 AM to 6 PM. Grievance Officer details are in our Privacy Policy and on the Contact page.